Shipping policy

Last updated: August 25, 2026

Thank you for shopping with us. We want to make your ordering experience as simple and transparent as possible. Please review the shipping information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Please note that orders are not processed or shipped on weekends or holidays. During periods of high order volume, promotions, or holidays, processing times may be slightly longer.

2. Shipping Times

After your order has been processed, estimated delivery times are:

  • Canada: Approximately 7–15 business days

  • United States: Approximately 7–15 business days

  • International: Approximately 10–25 business days

These are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, customs, carrier delays, weather, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.

Please allow 2–5 business days for tracking information to become available or update after your order has been shipped.

5. Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these fees are the responsibility of the customer. We are not responsible for delays caused by customs or government authorities.

6. Delivery Delays

While we work with our shipping partners to deliver orders as quickly as possible, we cannot guarantee delivery dates.

Delays may occur because of:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Incorrect or incomplete shipping information

  • Holidays or high-volume periods

  • Other circumstances beyond our control

If your package is delayed, please allow additional time for delivery before contacting us.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you entered an incorrect address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

We are not responsible for packages delivered to an incorrect address provided by the customer.

8. Lost or Damaged Packages

If your package appears to be lost, damaged, or significantly delayed, please contact us at [your customer service email].

For damaged packages, we may request photographs or other information to help us investigate the issue with the shipping carrier.

9. Contact Us

If you have questions about your order or our shipping policy, please contact us:

Email: [your customer service email]
Store: [your store name]

We will do our best to respond to your inquiry as soon as possible.

Please note: This shipping policy is a general template and should be customized to accurately reflect your store's suppliers, shipping destinations, delivery estimates, fees, and applicable laws.